Teacher Cancellation Policy

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Overview
As a the musicu teacher, professionalism and reliability are essential to ensure a high-quality experience for students. This policy outlines the rules and procedures regarding lesson cancellations and rescheduling to protect both students and teachers. Please read this policy carefully to understand your obligations and the consequences of cancellations.

 

1. Cancellation Notice Requirements
Teachers are expected to provide at least 48 hours' notice if they need to cancel a lesson.

• If a teacher cancels with at least 48 hours' notice:
  The lesson should be rescheduled with the student.
  There is no penalty for providing sufficient notice.

• If a teacher cancels with less than 48 hours' notice:
  The cancellation will be marked as a "late cancellation."
  Teachers are allowed one forgiven late cancellation per 60-day period.
  If a teacher accumulates three late cancellations within 60 days, they may be subject to suspension or removal from the platform.

 

2. No-Show Policy
A no-show occurs when a teacher does not show up for a scheduled lesson without prior notice.

• First no-show: Warning issued.

• Second no-show: Temporary suspension from the platform.

• Third no-show: Permanent removal from the musicu.

If a teacher misses a lesson without contacting support or rescheduling with the student, it will be counted as a no-show.

 

Emergency Exception:
If the no-show was due to an emergency, teachers must contact the musicu Support to request a review. the musicu will determine if the incident qualifies as an emergency and whether the no-show can be forgiven.

 

Penalties for No-Shows: In addition to warnings and suspensions, the musicu may impose the following penalties for repeated no-shows:

• Warning: For initial issues.

• Loss of Perks/Promotion Eligibility: Teachers may be disqualified from future promotions or bonuses.

• Temporary Suspension: Teachers may be suspended from the platform for a set period.

• Permanent Ban: Repeated no-shows or failure to follow policies may result in permanent removal from the musicu.

 

3. Emergency Cancellations
We understand that emergencies happen. Emergencies are unforeseen circumstances that may prevent a teacher from attending a lesson, such as sudden illness, family emergencies, or other critical situations.

• The first three emergency cancellations per year are granted in good faith. After these three, teachers must contact the musicu Support and provide a brief explanation of the emergency. Teachers are encouraged to use their emergency cancellations responsibly.

• the musicu will review each case after the third emergency cancellation and determine if the reason qualifies as an emergency. Teachers who exceed the emergency cancellation limit may face further review and possible penalties.

 

4. Rescheduling Lessons
the musicu encourages teachers to reschedule canceled lessons rather than canceling outright. If a lesson is canceled, the teacher must:

• Proactively communicate with the student to find a new time.

• Should the rescheduling take more than two weeks from the date of cancellation, students have the right to request a refund. The lesson can take place beyond the timeframe so long as the teacher and student agree on a make-up lesson date.

• Confirm the rescheduled time with the student.

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Rescheduling During Unavailability:
If a student is unavailable within the two-week rescheduling period, the teacher or student may contact the musicu Support to review the case. the musicu will take appropriate actions based on the situation to ensure fairness for both parties.

Failure to reschedule a lesson in a timely manner may result in the teacher not receiving payment for the missed lesson. Additionally, if the teacher has already been paid for the lesson, they may be required to refund the amount to the musicu.

 

5. Payment and Refunds
Teachers are paid in bundles of four lessons. Payments are released after the completion of all four lessons.

• If a teacher cancels a lesson and does not reschedule it: The teacher will not be paid for that lesson.

• If a student requests a refund due to missed lessons: the musicu reserves the right to recover funds from the teacher’s Stripe account.

 

6. Upholding System Integrity
To maintain platform integrity, the musicu has safeguards in place to ensure fair use and prevent any misuse that could negatively impact the experience of others.

• Teachers must enable the “debit-negative-balances” feature in their Stripe account to allow the musicu to recover funds in cases of refunds or fraudulent activities.

• the musicu reserves the right to debit a teacher’s account if refunds are issued due to their actions, such as frequent cancellations or no-shows.

• Teachers will be notified prior to any funds being recovered from their account, and the musicu will provide details of the situation and the reason for the recovery.

• In situations where irregular patterns of behavior are observed, the musicu may take further steps, including warnings, loss of perks or promotion eligibility, temporary suspension, cancellation fees, or permanent removal from the platform.

 

7. Reporting Cancellations and Disputes
Both students and teachers are required to report missed lessons to the musicu Support if they are not rescheduled.

• If a teacher cancels a lesson, they must report the cancellation.

• If a student claims a lesson was missed and not rescheduled, they must contact Support to initiate a dispute.

In the event of a dispute, the musicu Support will review the case and make a final decision. the musicu will do its best to respond to cancellation and dispute cases as quickly as possible. However, depending on the volume of cases, it may take up to two weeks to fully resolve the issue, though this is not guaranteed.

 

8. Appeals Process
If a teacher feels that a cancellation or penalty was applied unfairly, they may appeal the decision by contacting the musicu Support within seven days of the incident. the musicu Support will acknowledge the receipt of the appeal and provide a timeline for resolution.

 

9. Future App Features
the musicu is developing features to streamline cancellation tracking and verification. These features may include:

• Automatic reporting of missed lessons.

• Verification steps to confirm whether lessons were completed.

This policy will be updated as new features are added to the platform.

 

10. Agreement to Terms
By using the musicu, teachers agree to abide by this cancellation policy. Failure to comply with this policy may result in account suspension or removal from the platform.

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Student Cancellation Policy

Overview
At MusicU, we aim to provide a smooth, professional experience for both students and teachers. This policy outlines the rules and procedures regarding lesson cancellations, including cancellation fees, emergency exceptions, rescheduling, and the appeals process. Please review the policy to understand your responsibilities and the consequences of cancellations.

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1. Cancellation Notice Requirements

• More than 48 hours' notice: If you cancel a lesson with more than 48 hours' notice, there will be no cancellation fee. We encourage rescheduling lessons whenever possible to ensure consistency in your learning.

• Late Notice (Less than 48 hours' notice):

  • The first late cancellation will result in a warning.

  • For subsequent late cancellations, a 30% cancellation fee will be charged based on the price of the lesson.

• No-Show Fee: The first no-show will be forgiven. If you don’t show up for a scheduled lesson without prior notice, a 30% no-show fee will apply, based on the price of the lesson.

• Emergency Cancellations:

  • You are allowed 3 emergency cancellations per year without needing to provide an excuse.

  • After 3 emergency cancellations, you must submit your reason for review by MusicU Support. MusicU will assess whether the cancellation can be forgiven based on the circumstances.

• More Than 2 Cancellations in a Month (Non-Emergencies):

  • If you cancel more than 2 times in a month and do not reschedule the lesson (even if you provide more than 24 hours’ notice), MusicU reserves the right to charge a 30% cancellation fee for the third cancellation. This applies only to non-emergency cancellations.

 

2. Rescheduling Lessons

• More than 48 hours' notice: If you need to cancel with more than 24 hours' notice, we encourage you to reschedule the lesson with your teacher instead. Please communicate with your teacher to propose a new lesson time.

• Rescheduling Timeliness: The rescheduled lesson should be confirmed with the teacher within 2 weeks of the original lesson date. The rescheduled lesson can take place beyond this timeframe as long as both you and the teacher agree.

 

Rescheduling During Unavailability:
If a teacher is unavailable within the two-week rescheduling period, the teacher or student may contact MusicU Support to review the case. MusicU will take appropriate actions based on the situation to ensure fairness for both parties.

 

3. Emergency Cancellations

• Good Faith Emergency Cancellations: You are allowed 3 emergency cancellations per year without providing an excuse. These will be treated as good faith cancellations.

• Beyond 3 Emergency Cancellations: If you exceed the 3 emergency cancellations within the year, you must submit your reason for review by MusicU Support. MusicU will assess whether the cancellation can be forgiven based on the circumstances or if the musicu will incur a cancellation fee.

 

4. Reporting Cancellations and Disputes

• Both students and teachers must report cancellations to MusicU Support if a lesson is missed and not rescheduled within 2 weeks.

• If there is a dispute regarding a missed lesson or cancellation, please contact MusicU Support immediately to initiate the dispute process.

 

5. Appeals Process

• If you feel that a cancellation fee or penalty was applied unfairly, you can appeal the decision by contacting MusicU Support within 7 days of the incident.

  • MusicU Support will acknowledge receipt of your appeal and provide a timeline for resolution.

  • MusicU will review your appeal and provide a final decision once the review process is complete. The resolution timeline will depend on the complexity of the case, but you will be kept informed throughout the process.

 

6. Placeholder for Future App Features

Cancellation & Rescheduling Tracking: In the future, MusicU will implement app features to help students and teachers easily track cancellations and reschedules. These features will automate reminders, support cancellation reporting, and provide a streamlined experience for both parties.